Do I need an appointment? Do you take walk-ins?
No appointment is necessary to tour our community; however, it is always appreciated if you call ahead to make sure we are available to provide adequate time for you to tour and ask questions. Please arrive no later than one half hour prior to closing if you would like to tour the property. Everyone over 18 must have a valid photo ID to tour the community.
Why do your prices have ranges?
The prices will range on each floor plan depending on the updates done inside the apartment. Updated units may include newer flooring, countertops, kitchen appliances, lighting, and faucets.
What is the application fee and is it refundable?
Application fees are $45 per person 18 and older occupying the apartment. You may pay these online by credit card, a small fee will apply. All application fees are nonrefundable.
How do I apply?
Applications may be found under the “floor plans” tab of our property website, or you can stop in the office for a paper application during business hours.
Which utilities do I pay?
Residents are responsible for all utilities. Residents are responsible for transferring electric and gas utilities into their name. Trash, water, and sewer will be billed to the resident with the rent payment.
What is the security deposit?
Security deposits will vary depending on qualifying criteria starting at $300 and going up to a month of rent.
When is my rent payment due?
Rent is always due on or before the first of the month.
What day of the month am I liable for a late charge?
Rent is always due on the first. The late fee will be charged on the 6th day of the month and will be equal to 8% of the rent amount.
How can I pay my rent?
You can pay rent by setting up your online account on our property website. This allows you to use a bank account or credit card to make payments. You may also use a “paylease” card which we will provide you with and can be used like an electronic money order.
What kind of pets do you allow? How many pets may I have?
Up to 2 pets, cats or dogs, are allowed. Any number of pets living in the apartment will then require a one-time, nonrefundable $250 pet fee and a $250 pet deposit (refundable at move out). Monthly pet rent is $30 per pet. Breed restrictions apply, please contact the office.
If I get a job transfer, can I break the lease?
Yes, if the lease buy-out fee has been paid. 60-day written notice is required before vacating your apartment, and the lease buy-out fee is equal to 2 months of rent plus $100. For example: if your rent is $900 then your buy out fee would be $1900.
How can I refer a friend?
If you love The Gates of Rochester and want to refer a friend, please let our office know! We offer resident referral programs throughout the year and would love for your friends and family to join our community.
If something needs to be repaired in my apartment, how do I report it?
You may call the office, send an e-mail, or leave a message with us. You may also submit work orders online if you are enrolled in our online services.
There is a person who might be staying with me for a while, is that permitted by the lease?
Yes, if someone is temporarily staying with you, please let the office know so we can accommodate for parking. If someone is permanently moving in, or staying longer than 7 days, they will need to fill out an application to be added to your lease agreement.
I will be moving out. What do I need to do?
We require a 60-day written notice from the 1st of the month, which you are responsible through, prior to move-out. If you need to move-out at the end of your lease term, please remember to come in 60 days prior to the lease expiring to provide your written notice. For example, if you put in notice on April 6th, you would be responsible for rent through June 30th.
Do you have cable/Internet services?
Yes, Charter Communications and Century Link are our community cable and Internet providers.
Can I grill on property?
You are not allowed to use grills around the apartments.
I’m locked out of my apartment/garage. What do I do?
If you are locked out during business hours, you can come to the office to be let back in your apartment or garage.
I’ve lost my apartment and/or mailbox keys. What do I do?
If you have lost your keys, you may have new keys made at our office during business hours for a small fee.
Housing Choice Vouchers?
We are currently accepting Housing choice vouchers at Gates of Rochester.