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Reviews

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Posted On: 6/17/2021

Requests

I have to say Nelmes is so efficient & thorough when I have a maintenance request. Had a request in re: my a/c. He changed the filter & ensured the outside unit was working well. Karen is also great at ensuring these requests are done in a timely manner!!
By: Anonymous     Verified Resident
Source: Property Site Read Property Manager's Response

Anonymous, Thank you for your kind words. We take our reviews very seriously and appreciate you taking the time to let us know your thoughts. Please let us know if we can be of any service to you in the future.

Posted On: 1/26/2021

Feels like home

We have lived here for over 15 years and definitely feel that we get our money's worth. The staff is very professional, especially Cordel our Manager. Any concerns are dealt with in a timely manner, especially work orders. The maintenance crew is prompt, efficient, and courteous especially Nelmes. He is polite and respectful and fixes things right the first time.The staff respects our privacy but are friendly and helpful.
By: Anonymous     Verified Resident
Source: Property Site Read Property Manager's Response

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us here at The Gates of Rochester. We count ourselves lucky for residents like you. We’re here for you!

Posted On: 1/2/2021

Parking

am a resident of The Gate of Rochester apartments and today January 02 2021 I went to my car and I realized that my car is not in the parking lot. I proceeded to call the crane company Vigil Town Service and they tell me that they have the vehicle and that I need to pay around $ 300.00 to get it back. I indicate that my vehicle has the parking permit for the apartments. I ask her what was the reason why they took him away, which the person tells me that she doesn't know. I go to their office and they verify that the car has a parking permit and they give me an apology. My son who uses this car had to be late for his work on your behalf. Maybe they do it with the intention of looking for money from the residents of the apartments. How many more residents has the same problem happened to this unresponsive company? I hope this does not happen again with anyone else. Thanks
By: Frankie     Verified Resident
Source: Property Site Read Property Manager's Response

Hello Frankie, thanks so much for the positive feedback! We're always happy to hear great things from our residents here at The Gates of Rochester. Please don't hesitate to reach out if there's anything else we can do, we're here for you!

Posted On: 9/24/2020

Maintenance

Grateful for the maintenance service they provide and technician Nelmes for always fixing all the problems we report.
By: Nelmes     Verified Resident
Source: Property Site Read Property Manager's Response

Thank you so much for your kind words, Roberto. We really appreciate you taking the time out to share your experience with us here at Stone Grove. We count ourselves lucky for residents like you. We’re here for you!

Posted On: 6/26/2020

Property

The grounds are looking so much better maintenance men are doing a way better job on keeping the dumpster are clear of furniture so much better and looks so much clean the pool looks best the office personal have picked up being frenidal and happy when come in the new girl is a spark that is so good for everyone we need that she was a good addition to office all doing a great job. It's hard to put up with some of the bull they all have to listen to Keep it up I appreciate it.
By: Albert gallant   
Source: Property Site Read Property Manager's Response

Thank you for your review! Please let us know if there is anything we can do for you Albert!

Posted On: 6/18/2020

Great!

I've lived here for 6 months and it has been great!! All the staff are very helpful and nice, you walk into the office and they help you right away (Ali is usually the one I see in the office and she's so great! She's always super helpful and has an answer to just about anything). Affordable rent and laundry is way cheaper to do than at a laundry mate. Also located in a very convenient spot, due to not having to travel far to do your shopping or even if you want to go get a bite to eat.
By: Elizabeth - Google Reviews     Verified Resident
Source: Property Site Read Property Manager's Response

Thank you for your kind review! Please let us know if there is anything we can do with for you.

Overall Rating

4.5 out of 5 stars

Ratings By Category

Parking
5 out of 5 stars
Amenities
4.5 out of 5 stars
Maintenance
5 out of 5 stars
Staff
5 out of 5 stars
Value
4 out of 5 stars
Location
5 out of 5 stars
Noise
4 out of 5 stars

Testimonials